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Support and Contact

Get help from the Can I Run That team and find resources to maximize your use of the platform.

Getting Support​

Contact​

Reach out to us through the following channels:

  • Email: support@canirunthat.com

    • Best for: General inquiries, account issues, feature requests
    • Include relevant details (repository URL, error messages, etc.)

  • Documentation:

Before Contacting Support​

To get the fastest resolution, gather the following information:

  1. Error Message — Provide the exact error text you see
  2. Repository Information — The URL of the repository you're analyzing
  3. Screenshot — A screenshot of the error or issue (if applicable)
  4. Browser & OS — Your browser name/version and operating system
  5. Timestamp — When the issue occurred
  6. Steps to Reproduce — What you were doing when the error happened

Frequently Asked Questions​

Login and Access​

Q: How do I log in?

A: Visit https://app.canirunthat.com and choose one of these login methods:

  • Email with one-time password (OTP)
  • Sign in with Google
  • Sign in with Microsoft

Q: What if I can't log in?

A: Try the following:

  • Verify your email address is correct
  • Try a different login method (Google, Microsoft, or email OTP)
  • Clear your browser cache and try again
  • Contact Support if you continue having issues

See Common Errors for more help with login issues.

Repositories and Scanning​

Q: How long does a scan take?

A: Can I Run That uses batch processing with Anthropic for cost efficiency. Processing time:

  • In most cases: Completes within a few minutes
  • Maximum time: Up to 24 hours (very rare)

The batch processing approach reduces costs compared to synchronous API calls, though it may occasionally take longer than real-time processing. You can monitor progress on the Repository Status page.

Q: Can I analyze private repositories?

A: No, not at this time. Can I Run That requires repositories to be publicly accessible.

Q: What file types does Can I Run That analyze?

A: Can I Run That analyzes source code and configuration files, including:

  • Source code (Python, JavaScript, Java, C/C++, Go, Rust, etc.)
  • Configuration files (JSON, YAML, XML, etc.)
  • Dependency files (package.json, requirements.txt, go.mod, etc.)
  • Build files (Dockerfile, Makefile, etc.)

Contact Support if you have specific file types you'd like analyzed.

Q: Can I re-scan a repository?

A: Yes. You can re-scan a repository at any time:

  1. Go to Scan History
  2. Find your repository
  3. Click Re-scan to start a new analysis

You can also set up Automated Scheduling for regular scans.

Q: What does each risk grade mean?

A: Can I Run That assigns risk grades from A (lowest risk) to F (highest risk) based on the severity and number of findings. See Viewing Reports for details on risk grades, categories, and severity levels.

Sharing and Collaboration​

Q: Can I share reports with my team?

A: Yes. You can generate shareable report links that allow others to view your security findings without needing a Can I Run That account. See Share Reports for details.

Q: How do I invite team members?

A: Only organization admins can invite team members:

  1. Go to Team Management
  2. Click Invite Members
  3. Enter the email addresses of team members to invite

See Team Management for more information on roles and permissions.

Q: What permissions do team members have?

A: Can I Run That supports two roles:

  • Admin — Can manage team members, settings, and organization configuration
  • Member — Can submit repositories and view reports (limited access to settings)

See Team Management for detailed permissions.

Bring Your Own Key (BYOK) and API Keys​

Q: What is Bring Your Own Key (BYOK)?

A: BYOK allows you to use your own Anthropic API key for scans, giving you full control over your data and billing. See BYOK Overview for details.

Q: Which plans support BYOK?

A: Bring Your Own Key (BYOK) and All-Inclusive plans are available for every tier (Tier 1, Tier 2, Tier 3). See BYOK Overview for plan details and pricing.

Q: How do I get an Anthropic API key?

A: Follow these steps:

  1. Create an account at Anthropic Console
  2. Enable billing on your account (required before your key works)
  3. Navigate to API Keys
  4. Create a new API key
  5. Copy the key immediately (it's only shown once)

See Anthropic Setup for detailed instructions.

Q: I get an error when I try to save my API key. What should I do?

A: Check the error message and see BYOK Troubleshooting for solutions. Common errors include:

  • "API key must start with 'sk-ant-'" — Your key format is invalid
  • "The API key is invalid" — Your key is incorrect or your Anthropic account lacks billing

See BYOK Troubleshooting for detailed diagnostics.

Q: What if my API key is compromised?

A: See Key Management for emergency revocation steps. In summary:

  1. Log in to Anthropic Console
  2. Go to API Keys and revoke the compromised key
  3. Create a new API key
  4. Update your key in Can I Run That Settings
  5. Contact Support if you have any concerns

Q: How often should I rotate my API key?

A: It's a security best practice to rotate API keys periodically. See Key Management for the rotation process.

Billing and Plans​

Q: What plan tiers are available?

A: Can I Run That offers three plan tiers. Each tier is available with two options:

All-Inclusive Plans:

  • Tier 1: $99/month — 10 assessments/month, up to 200k LOC
  • Tier 2: $299/month — 30 assessments/month, up to 500k-750k LOC, includes scheduled scans
  • Tier 3: $799/month — 100 assessments/month, 2M LOC practical limit, multi-client support

Bring Your Own Key (BYOK) Plans (use your own Anthropic API key):

  • Tier 1: $50/month — 10 assessments/month, up to 500k-750k LOC
  • Tier 2: $150/month — 30 assessments/month, up to 2M LOC
  • Tier 3: $400/month — 100 assessments/month, "fair use" limit, API access

See BYOK Overview for more details.

Q: How is my organization billed?

A: Billing depends on your plan:

  • All-Inclusive Plans — Billed by Can I Run That based on your usage
  • BYOK Plans — Billed by Anthropic based on your API token usage

See BYOK Overview for details.

Q: How can I upgrade my plan?

A: Contact Support to discuss plan upgrades. Our team can help you choose the right tier for your organization.

Q: Do you offer discounts for large teams or annual billing?

A: Yes, we offer volume and annual billing discounts. Contact Support for a custom quote.

Data and Privacy​

Q: How is my source code handled?

A: Can I Run That stores your source code during analysis to scan it for security issues. After analysis is complete, the source code is deleted and only metadata about the files scanned is retained. See our Privacy Policy for details.

Q: How long are scan results retained?

A: Your scan history and reports are retained as long as your account is active. You can export or delete specific scans at any time. Contact Support for data retention or deletion requests.

Q: Can I export my reports?

A: Yes. You can download reports. See Viewing Reports for export options.

Q: Is my data encrypted?

A: Yes. All data transmitted to and from Can I Run That is encrypted using HTTPS/TLS. See our Privacy Policy for more details.

Additional Resources​

Documentation​

Feedback​

Have you found a bug or have an idea for a new feature? We'd love to hear from you!

Send feedback: support@canirunthat.com

Still need help? Don't hesitate to reach out to our support team at support@canirunthat.com.